File an insurance complaint in Alabama.
Before you file a request for assistance with the state's Department of Insurance, you should first contact the insurance company or producer in an effort to resolve the issue(s). If you do not receive a satisfactory response, then fill in the Online Consumer Complaint Form.
When submitting a formal complaint to its office, please include the following items to allow the department to accurately handle your concerns:
Your complete name, mailing address and phone number to contact you
The full name of the insurance company, agent, agency or broker involved
Your policy number
The claim number, if applicable
A detailed description of your concerns
The Department Can...
Submit your complaint to your insurance company or insurance agent, agency or broker. They are required to respond to the Alabama Department of Insurance.
Review the response to determine whether or not the insurance entity acting according to the terms and conditions of the insurance policy in question.
If we determine that the insurance company or insurance professional did not meet the legal obligations of the policy, we will require corrective action.
Help you understand your insurance policy.
The Department Cannot...
Provide assistance with your insurance complaint if you have an attorney
Provide legal advice or provide legal representation
Provide medical advice
Intervene on your behalf in a pending lawsuit
Determine who was negligent or at fault
Determine the value of a claim or the amount of money owed to you
Determine the facts surrounding the claim or determine who is being truthful when there are different versions of the accident or claim
Determine the facts regarding any other disagreement between you and another party
Help resolve complaints or investigate matters for plans or insurance agents, agencies, brokers or companies that are not subject to the insurance laws of the State of Alabama
*Please note, if the insurance company is self-funded, your employer administers the program. You will need to contact your employer for assistance.